http://www.ariadne.ac.uk/authors/ben-wynne/ Recent content in Ben Wynne on Ariadne Hugo -- gohugo.io en-gb Thu, 30 Oct 2003 00:00:00 +0000 http://www.ariadne.ac.uk/issue/37/wynne-rvw/ Thu, 30 Oct 2003 00:00:00 +0000 http://www.ariadne.ac.uk/issue/37/wynne-rvw/ This book, first published in the United States by Neal-Schuman, brings together revised and updated papers originally presented at the Third Annual Virtual Reference Desk Conference held in Orlando, Florida in 2001. As such it has an almost entirely American focus although most of the issues addressed are equally relevant to libraries elsewhere. The papers are organised into six sections. The intention is to reflect the stages followed in establishing any new service - from identifying the need, to project inception, implementation and evaluation.