link to contents page link to eLib page Spotlight on BUBL


Traugott Koch is the Electronic Information Services Officer at Lund University, Sweden. Traugott, a member of the Ariadne editorial board, gives his views on the old version of BUBL, the primary internet resource for European librarians.


STOP PRESS: BUBL is in the process of being redesigned, and many of the issues which Traugott raises are now being addressed. BUBL have responded to the original article (since which this STOP PRESS notice has been expanded). We should point out that (a) the new BUBL server can be found at: http://catriona.lib.strath.ac.uk/ and (b) several of the links in this article will currently not work, due to changes made to the structure of the resource under review.

Same column
  in issue 3


Introduction

There is no doubt that BUBL retains its place as the Number One Internet resource for librarians. BUBL was one of the first of the major cooperative sites in our common subject area of the Internet, and is an impressive example of what can be accomplished by well organized, broad cooperation between colleagues.

The support which it receives from its many sponsors, enabling it to employ dedicated staff, is well deserved, as is the high level of usage, both nationally and internationally. I still remember the delays we foreigners faced using the London gateway which allowed us to come into the old JANET network. BUBL was always worth waiting for. Access, fortunately, is now much easier, and BUBL can be reached by all major access paths Update information is widely distributed and allows, in its HTML versions, direct connection to the listed contents (although I suggest that the archive of update files should be somewhat extended beyond two weeks). The introduction of BUBL BITS, the best BUBL feature stories, has certainly raised the level of usage.

Content, Form, Structure and Usability

Even the best services can and must be improved from time to time in order to maintain their position. I would like in this article to make some suggestions as to how BUBL could be improved.

Content

Firstly, BUBL's service is directed towards two different target groups. It originated Picture of Traugottas the 'BUlletin Board for Libraries', but it now provides an information service to the academic and research community more generally. The prime components of the library service are the LIS material and the BUBL Subject Tree. The 'wider' service is provided by the menus offering connections to other Internet resources (Internet Resources, Services by type, Major Network Services) as well as support on using the Internet and the World-Wide-Web.

Form

The BUBL pages show a rather homogeneous form and layout. The main pages of the Web server use the BUBL logo at their head, HTML headers consisting largely of lists of resources (almost exclusively links to remote resources) and very short extended titles. The footer carries the communication links to the BUBL contacts. Thus, the Web pages differ little from the layout of the Gopher pages, which still carry almost all extended and locally archived information. Fortunately, the use of graphics is strictly limited, which helps to maintain fast connection times for most users.

Structure

The content and structure of BUBL have neither the beauty nor the volatility of the bubbles in the logo. My main criticism of BUBL is of its structure. Such a huge information system requires a clear and logical structure. After more than two years of the Web service, it should have been possible to integrate the material stored on the Gopher server in a much better way. The advantages of the WWW protocol and the HTML markup language are not fully exploited for structuring, presenting and embedding information, for detailed comments and help, for providing different views of the material, nor for the potential to provide rich interactivity with the users of different parts of the service.

The main page arranges its topics in an unhelpful way. The pages about BUBL and its services should be grouped together (Send Mail to BUBL, All About BUBL, ***Please Read***, Warning on Copyright!), together with BUBL Updates and the local searching facility. Entry points to the Internet, by subject, by type and by keyword search should form another group. The major services - LIS and the BUBL Subject Tree should be in the most prominent position on the home page. As it stands, they do not receive enough emphasis, nor is there enough detail about their content.

The lack of structural clarity is reinforced by the fact that some resources are linked into several different main sections. General WWW project information is to be found under both World-Wide- Web (http://www.bubl.bath.ac.uk/BUBL/WWWInfo.html and Services Arranged by Type (http://www.bubl.bath.ac.uk/BUBL/ServType.html). The latter should include lists of Web servers, but not information about the Web. The alternative would be to combine both sections.

Internet Resources (http://www.bubl.bath.ac.uk/BUBL/GALLERY.html) seems to list selected bits and pieces from the home page down to various Gopher sub-menus, without any obvious structure. Indeed, it looks like an alternative presentation of the whole service. Its elements would fit much better into a strict facet structure: 'Resources by type' and 'Resources by subject'. Both parts are in place already.

Most of the other Web pages are not further sub-divided and often the only structure given is a list in alphabetical order.

Usability

There is plenty of help and orientation support available. However, navigational buttons and links (to the home page for example) are often lacking. This does not matter a great deal at present because of the relatively shallow hierarchy on the Web server, with normally only two levels to negotiate. Something I do miss in the Web pages, however, is the lack of contact information for the individual responsible for the content of each page, and details of the date of the last update. This is excellently done in all Gopher documents. However, the extended titles in all Web menus improve the information about the content of the links, and BUBL does this better than many Web services.

The Keyword Searching facility (http://www.bubl.bath.ac.uk/BUBL/Key.html) is important but not very satisfying. A searchable database over the whole content of BUBL is needed. At the moment, what we have is a full-text WAIS database covering the content and filenames of files on the Gopher server (gopher://bubl.bath.ac.uk:7070/11/Index). Furthermore, it is hidden among all the other Internet search services. The headings of the Gopher server and the complete WWW server are not searchable. Some individual sections offer a separate searchable database, (for example, the BUBL's Journals TOCs (gopher://ukoln.bath.ac.uk:7070/77/BUBL_Main_Menu/E/.waisindex/index).

A good list of keyword searching tools for the Internet needs to comment much more on the content, possibilities and limitations of the selected tools and to provide them in a logical order. This alphabetical collection of tools unfortunately does not meet the expectations of information professionals.

Next page


Response

Dennis Nicholson BUBL Co-ordinator responds to the above article, which was also sent to lis-link.

Hello,

As many of you will know, the first issue of the ELib electronic journal ARIADNE contained an article on BUBL. This is a short(ish) general response to that article.

The article contains many positive comments about BUBL but also contains many criticisms, particularly of its structure. Some of these criticisms are valid. However, as anyone who has looked at our experimental new service will know, we have already begun to tackle them and are currently inviting the user community to help us design the new BUBL.

Information about the existence of our new server was included in the ARIADNE article as a very short 'stop press' note. The note, however, did not give any details of our efforts, nor did it give the URL, which is:

http://catriona.lib.strath.ac.uk/

If you have not already done so, I hope you will visit our new server and see for yourself how we are trying to improve the service. Our plans seek to address all of the issues in the article as well as some others.

The business of bringing a new and better BUBL service into being has been in hand now for the best part of a year. We have not been keeping note of exact dates, but it is roughly accurate to say that between January and November of 1995, the following essential stages took place:

Planning a forward strategy
Identifying and obtaining software
Installing an experimental networked server
Installing the WWW/Z39.50/Gopher software
Teaching ourselves to use the software
Formulating a basic design and structure for the new service
Implementing that design on the experimental server

In mid-december we finally 'went live' with the experimental service and structure, and began to consult our user community on the shape of the new service.

In early January 1996, we began implementing the next stage of our plan, which was to begin the process of bringing the look, feel and general structure of the current service into line with the proposed new service. This first step was to change the logo(the one in ARIADNE is our old one)

The next step, scheduled for mid-January, will be to make the structure of the current service resemble as far as is practical the new service structure. This should help our users adjust to the new approach more readily and assist us in the planning and implementation of converting the current service into the new service. The length of time this latter process will take is currently unknown, but it is likely to be significant

This comment on the ARIADNE article is only a minor 'carp' sent out to correct what we feel is a misleading and unbalanced impression. We wish ARIADNE every success. We also plan to ask the author of the article for his views on the design of LINK and would also be more than happy to hear from anyone else on the ARIADNE team on this topic.

And, no, that DOESN'T let the rest of you off the hook! We still want your feedback and will be coming out with a new topic for feedback any day now....
Cheers,
Dennis


Editors Response: The timing of the article was a tad unfortunate, as it was commissioned before CLINK went live, but became available afterwards. We extended the stop press message at the top of this article to include a link to the new Strathclyde-based service, which we urge people to have a look at. This resource also contains a fair amount of background information on the BUBL/LINK service. As with all resources in the UK LIS field, user feedback is paramount, so BUBL/LINK would greatly appreciate your comments.


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January 17th 1996 - Comments can be emailed to Ariadne