Ken Eason is Director of the Bayswater Institute which is an independent research organisation specialising in action research and evaluation to help organisations in the process of change. Ken is also Emeritus Professor at Loughborough University where he has undertaken research on the organisational impact of information technology. He was the chief evaluator of SuperJournal in the e-Lib programme and is currently working with MIMAS on evaluations of Zetoc and ITAM.