Heather Briston and Karen Estlund provide a narrative of the process adopted by the University of Oregon in order to integrate electronic records management into its staff's workflow. <a href="/issue65">issue65</a> October 2010 <a href="/category/article-type/feature-article">feature article</a> <a href="/taxonomy/term/1122/author-info">heather briston</a>, <a href="/taxonomy/term/14803/author-info">karen estlund</a>