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Service Usage Models (SUMs) are a core component of the e-Framework. SUMs provide a description of the needs, requirements, workflows, management policies and processes within a domain and the mapping of these to a design of a structured collection of Service Genres and Service Expressions, resources, associated standards, specifications, data formats, protocols, bindings, etc., that can be used to implement software applications within the domain. In other words, SUMs model how services meet business needs. (Excerpt from this source)
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