Melanie Bates, Sue Manuel and Charles Oppenheim provide an overview of some considerations for change agents attempting to introduce an innovative new information communication technology service into Higher Education institutions. <a href="/issue50">issue50</a> January 2007 <a href="/category/article-type/feature-article">feature article</a> <a href="/taxonomy/term/220/author-info">charles oppenheim</a>, <a href="/taxonomy/term/15869/author-info">melanie king</a>, <a href="/taxonomy/term/908/author-info">sue manuel</a>