Marieke Guy, Andy Powell and Michael Day address the argument that the quality of service to end-users is markedly influenced by the quality of metadata being produced and provide suggestions. <a href="/issue38">issue38</a> January 2004 <a href="/category/article-type/feature-article">feature article</a> <a href="/taxonomy/term/354/author-info">andy powell</a>, <a href="/taxonomy/term/732/author-info">marieke guy</a>, <a href="/taxonomy/term/407/author-info">michael day</a> Marieke Napier on Quality Assurance procedures in the Jisc 5/99 Programme. <a href="/issue32">issue32</a> July 2002 <a href="/category/article-type/feature-article">feature article</a> <a href="/taxonomy/term/732/author-info">marieke guy</a> Philip Hunter, John MacColl and Marieke Napier report on a one day Open Archives conference on OAI compliant metadata and e-print issues. Held at the Institute of Mechanical Engineers, London. 11 July 2001. <a href="/issue29">issue29</a> October 2001 <a href="/category/article-type/event-report">event report</a> <a href="/taxonomy/term/201/author-info">john maccoll</a>, <a href="/taxonomy/term/732/author-info">marieke guy</a>, <a href="/taxonomy/term/356/author-info">philip hunter</a>