Stephanie Kenna and Sue Cook tell the story behind the British Library's online training package for public library staff. <a href="/issue43">issue43</a> April 2005 <a href="/category/article-type/feature-article">feature article</a> <a href="/taxonomy/term/825/author-info">stephanie kenna</a>, <a href="/taxonomy/term/826/author-info">sue cook</a>