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Overview of content related to 'crm'

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This page provides an overview of 8 articles related to 'crm', listing most recently updated content first. Note that filters may be applied to display a sub-set of articles in this category (see FAQs on filtering for usage tips). Select this link to remove all filters.

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Customer relationship management (CRM) is a widely-implemented strategy for managing a company's interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes - principally sales activities, but also those for marketing, customer service, and technical support. The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service. Customer relationship management describes a company-wide business strategy including customer-interface departments as well as other departments. (Excerpt from Wikipedia article: Customer relationship management)

Key statistics

Metadata related to 'crm' (as derived from all content tagged with this term):

  • Number of articles referring to 'crm': 8 (0.5% of published articles)
  • Total references to 'crm' across all Ariadne articles: 15
  • Average number of references to 'crm' per Ariadne article: 1.88
  • Earliest Ariadne article referring to 'crm': 2000-09
  • Trending factor of 'crm': 0 (see FAQs on monitoring of trends)

See our 'crm' overview for more data and comparisons with other tags. For visualisations of metadata related to timelines, bands of recency, top authors, and and overall distribution of authors using this term, see our 'crm' usage charts. Usage chart icon

Top authors

Ariadne contributors most frequently referring to 'crm':

  1. rhiannon mcloughlin (see articles on this topic by this author)
  2. philip pothen (see articles on this topic by this author)
  3. lorcan dempsey (see articles on this topic by this author)
  4. paul watry (see articles on this topic by this author)
  5. mike lowndes (see articles on this topic by this author)

Note: Links to all articles by authors listed above set filters to display articles by each author in the overview below. Select this link to remove all filters.

Title Article summary Datesort icon

The Klearinghouse: An Inventory of Knowledge Technologies

George Brett discusses part of a model of distributed user support, The Klearinghouse. The National Laboratory for Applied Network Research (NLANR) has been actively supporting high performance applications and networking for the past five years. The Klearinghouse is a next generation effort of the Advanced Applications Clearinghouse which is in the Distributed Applications Support Team of the NLANR.

September 2000, issue25, feature article

Content Management Systems: Who Needs Them?

Paul Browning and Mike Lowndes explore the CMS concept and look at the available tools.

January 2002, issue30, feature article

The National Centre for Text Mining: Aims and Objectives

Sophia Ananiadou, Julia Chruszcz, John Keane, John McNaught and Paul Watry describe NaCTeM's plans to provide text mining services for UK academics.

January 2005, issue42, feature article

The (Digital) Library Environment: Ten Years After

Lorcan Dempsey considers how the digital library environment has changed in the ten years since Ariadne was first published.

February 2006, issue46, feature article

The JISC Annual Conference 2007

Philip Pothen and colleagues provide an overview of the proceedings of this Spring's JISC Annual Conference.

April 2007, issue51, event report

The European Film Gateway

Georg Eckes and Monika Segbert describe a Best Practice Network funded under the eContentplus Programme of the European Commission, which is building a portal for access to film archival resources in Europe.

January 2009, issue58, feature article

CIG Conference 2010: Changes in Cataloguing in 'Interesting Times'

Rhiannon McLoughlin reports on a three-day conference on cataloguing in a time of financial stringency, held by the CILIP Cataloguing and Indexing Group at Exeter University, from 13-15 September 2010.

October 2010, issue65, event report

23rd International CODATA Conference

Alex Ball reports on a conference on ‘Open Data and Information for a Changing Planet’ held by the International Council for Science’s Committee on Data for Science and Technology (CODATA) at Academia Sinica, Taipei, Taiwan on 28–31 October 2012.

November 2012, issue70, event report

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by Dr. Radut